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Privacy Policy

Effective Date: 1/1/2024

 

This Privacy Policy describes the information Smoky Mountain Farmer’s Cooperative (referred to in this policy as “SMFC”, “us”, “we”, or “our”) may collect when you visit the SMFC website found at www.smfc.coop (the “Site”) and in connection with the purchase and sale or rental of products, equipment, parts, and/or any related services (“Products”). This Privacy Policy discloses how we collect, store, use, disclose, or share that information.  This Privacy Policy does not apply to information collected by third parties, including via websites that may be accessible from or linked to this Site.  SMFC IS NOT RESPONSIBLE FOR THE CONTENT OR PRIVACY PRACTICES OF ANY THIRD PARTY WEBSITE TO WHICH THIS SITE LINKS.

 

Please read this Privacy Policy carefully.  If you do not agree, please do not access or use the Site.  By accessing or using the Site, or by clicking “I agree,” you agree to this Privacy Policy.  This Privacy Policy may change from time to time.  We will post the modified version at this Site.  Your continued use of the Site after the Privacy Policy is modified is deemed to be acceptance of those modifications.

           

  1. INFORMATION WE COLLECT

 

As explained in more detail below, SMFC collects various types of information that identifies you or may identify you as an individual, as well as information that does not.

 

  1. “Non-personal Information” is any information that does not identify you individually or does not permit a direct association with an individual. Non-personal Information may include information derived from Personal Information that has been de-personalized by removing unique identifiers and/or combining it with information about other users to form aggregated data.

 

  1. “Personal Information” is information that is reasonably capable of being associated or could be linked, directly or indirectly, with a particular consumer or household. SMFC collects some information that is about you individually, but does not identify you, and collects information about your internet connection, your device used to access the Site, and your use of the Site.  If SMFC combines that information with information that identifies you, SMFC will treat it as Personal Information.

 

 Examples of information we may collect include:

  • Information you provide when you purchase Products on the Site, including your name, shipping address (postal address, city, state, zip code, country), phone number, email address, company name, organization type, and payment card information;
  • Information you provide when you contact us or make a query through the Site, such as your name, phone number, email address, postal address, and job title;
  • Information you provide when you register for an account through the Site, including your name, email address, and Site username and password;
  • Information you provide when making a review or post on our Site;
  • Information about your communication preferences and preferred email topics;
  • Information you provide us when submitting a job application or that we receive from a third-party to submit you as a job candidate, such as your name, phone number, email address, postal address, and job title, employment history, resume, references and job preferences;
  • Information we obtain from a third party, such as a third party site, vendor, service provider, analytics partner, marketing or remarketing partner, or other platform provider;
  • Activity and device information about your use of and interaction with the Site or with communications from our Site, including IP address, geolocation, device data, browser type, operating system, pages visited, links clicked, duration of visit, and how you entered our Site (for example by search, email, advertisement, social media, direct or referral); and
  • Information you disclose on a public message board on our Site or social media pages.

 

  1. HOW WE COLLECT INFORMATION

 

SMFC collects information from and about you directly when you provide such information to SMFC, automatically when you use the Site, and from third parties for advertising purposes. 

 

  1. Information You Provide. As described in this policy, SMFC collects information you provide when you make inquiries through the Site or fill out a support form, register for an account, purchase Products, submit a job application, or sign up to receive communications.  The information collected may include anything submitted by you to the Site or to us through other means in connection with the Products.  SMFC may retain copies of correspondence submitted by you.  If you voluntarily provide your Personal Information to us, we collect it.  You choose whether to disclose Personal Information, but you may not be able to use the Site, use certain features of the Site, or conduct certain tasks or transactions without doing so.

 

  1. Information Collected Automatically. When you visit or otherwise browse or use the Site, SMFC collects details about your access and use of the Site automatically through cookies, pixels, web beacons, and other similar technology, including details about your device, internet connection, operating system, browser type, browsing actions, and the resources that you access and use on the Site, other traffic data, and, location data.  The information SMFC collects automatically may include Personal Information or SMFC may associate it with Personal Information it collects in other ways described in this policy.  If SMFC associates such data with Personal Information, SMFC will treat it as Personal Information, but if such data is not associated with other Personal Information, SMFC will treat it as non-personal information.  

 

  1. COOKIES AND RELATED TECHNOLOGIES

 

SMFC may use the following technologies to collect data as you visit the Site.  To learn more about SMFC’s use of cookies and your choices, please see the SMFC Cookie Policy below. A cookie stores a small data file on your computer. This file enables us to recognize you each time you visit us. Cookies help us in many ways, for example, by saving your region and language preference and for purposes of collecting non-personal data.

 

  1. “Cookies” are small pieces of data that a website, when visited by a user, asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Cookies set by SMFC are called first party cookies.  Third party cookies are cookies from a domain different than the domain of the website you are visiting.  Cookies can be either persistent or temporary.  A persistent cookie retains user preferences for a particular website, allowing those preferences to be used in future sessions and remains valid until its set expiry date (unless deleted by the user before the expiry date).  Temporary cookies expire at the end of a user session when the browser is closed.

 

Most internet browsers are initially set to accept cookies.  Cookies are classified in the following categories: Necessary Cookies, Performance Cookies, Functional Cookies, and Targeting Cookies.  You cannot opt-out of Necessary Cookies, but you can opt out of the other cookie categories by clicking on the “cookie settings” button in your browser, in this policy, or in the applicable website cookie notice.  If you decline the use of cookies or set your browser to refuse cookies, then you may not be able to access or use portions of this Site.

 

  1. “Web beacons” and “pixels” are small bits of code embedded in web pages or emails that assist in delivering cookies and measuring statistics. Web beacons and pixels help SMFC determine whether a page on this Site has been viewed and, if so, how many times.  SMFC may also use web beacons and pixels in email messages to determine what the recipient has done with the message.  Although you cannot decline to receive web beacons and pixels when visiting a web page, you can choose not to receive them by email if you disable HTML images or refuse HTML email messages.

 

  1. Google Analytics and Google Advertising Analytics. The Site uses Google Analytics.  Google Analytics assists SMFC with collecting and monitoring data about Site traffic and usage.  Google Analytics collects visitation information and identifiers via browser cookies.  We use Google Analytics for search term optimization, content analysis, website development, and improving the online shopping experience for Site visitors.  You can learn how Google collects and processes data by visiting the following website: google.com/policies/privacy/partners/.  If you would like to opt-out of the collection of data by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/. 

 

This Site also uses Google Advertising Analytics Features, which include tracking of advertisements on the Google search engine and on other sites which display custom Google-hosted advertisements, and provide aggregated demographic and interest reporting.  Google Advertising features include Google Demographics and Interest Reporting, Google Display and Search Remarketing, and Google Display Impression Reporting.  Google Analytics Remarketing uses cookies to track users who visit the Site and display ads when users are on other websites or using other devices. 

 

If you would like to opt-out of the Google Advertising Features, you can adjust your Ad Settings and Ad Settings for mobile apps.  For information on how to adjust your Ad Settings, visit the following website:

 

https://support.google.com/accounts/answer/2662856?co=GENIE.Platform%3DAndroid&hl=en.  For information about how to opt out of Google Marketing Platform’s use of cookies, visit https://optout.networkadvertising.org/?c=1.  For more information about targeting and advertising cookies and how to opt out of those, visit optout.aboutads.info.  For more information about Google Analytics’ currently available opt-outs, visit the following website: https://tools.google.com/dlpage/gaoptout/.  For more information about how Google uses, stores, and discloses your personal information, visit Google’s Privacy Policy: https://policies.google.com/privacy.

 

  1. Other Third Party Analytics. SMFC also engages or may engage Facebook, Bing, YouTube, LinkedIn, Pinterest, Instagram, and other third party service providers and search engines to assist with search term optimization, collecting and monitoring data about traffic to the Site, and to display ads to users when users are on other websites.  These third parties use cookies, web beacons, and other tracking technologies to collect or receive information from SMFC, the Site, or elsewhere on the internet, as discussed in this policy, and will use that information to provide measurement services and targeted advertisements.  You have the ability to opt-out of the collection or use of your data for remarketing, retargeting, online behavioral advertising, and interest-based advertising.  You may do so by visiting the following websites: networkadvertising.org/choices, www.aboutads.info/choices, or http://www.youronlinechoices.eu/.

 

 

  1. HOW WE USE YOUR INFORMATION

 

SMFC uses information that you provide and/or that SMFC collects to present the Site to you, improve the Site, deliver more personalized services to you, to provide you with information or services that you request from SMFC, to market SMFC’s services to you, to fulfill purchase orders and ship Products to you, to fulfill any other purpose for which you provide such information, to provide you with other information you requested, to assess job applications, in any other way SMFC may describe when you provide the information, and for any other purpose with your consent.  SMFC may aggregate the information you provide or that SMFC collects from you with information collected from other users to allow SMFC to evaluate its services.  SMFC may use the information it collects to contact you about SMFC Products that may interest you; and, if required by law, we will obtain your approval to do so.

 

  1. TO WHOM WE DISCLOSE

 

SMFC may disclose aggregated and de-identified information about its users and information that does not identify any individual without restriction.  SMFC may disclose Personal Information that it collects or you provide as described in this Privacy Policy, to SMFC’s vendors, consultants, business partners, affiliates, contractors, distribution and fulfillment partners, and other third parties SMFC uses to support its business.  By way of example, these companies include, for example, authorized retailers, payment processors, website analytics companies, and email service providers.  We also disclose information necessary to ship your purchased Products to shipping carriers for delivery.  SMFC may also disclose Personal Information that it collects or you provide as described in this Privacy Policy: to a purchaser or successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of SMFC’s assets; to fulfill the purpose for which you provided the Personal Information; for any other purpose when you consent to such disclosure at the time you provide the information.  SMFC may also disclose your Personal Information to comply with any court order, law, or legal process, including to respond to any government or regulatory request, to enforce SMFC’s terms of use and other agreements, and if SMFC believes disclosure is necessary or appropriate to protect the rights, property, or safety of SMFC, its customers, employees, or others.

 

 

  1. YOUR CHOICES

 

You have some choices about how Personal Information you provide to us or that we collect is used.

 

  1. Tracking Technologies. You may set your browser to refuse some or all browser cookies, or to alert you when cookies are being sent.  To learn how to manage or delete cookies on your browser, visit the browser developer’s website.  To learn how to manage Flash cookie settings, visit the Flash player settings page on Adobe’s website.  If you disable or refuse cookies, please note that parts of the Site may not be accessible or may not function properly.

 

  1. Updating Information. To request access to, correct, or delete certain Personal Information that you have provided to SMFC, you may contact SMFC at the contact information included below or at [email protected].  SMFC may not accommodate a request to change information if SMFC believes the change would violate any law or legal requirement or cause the information to be incorrect. 

 

  1. Do Not Track. The Site does not respond to Do Not Track (DNT) signals.

 

  1. Marketing and Promotional Emails.  You can subscribe to receive marketing and promotional emails. When you subscribe to receive these communications we will use your email address to confirm your subscription and send the communications to you.   By subscribing to receive marketing and promotional emails you consent to our sharing of your email address our email service provider for purposes of receiving these communications. You may opt out of receiving electronic marketing communications by using the unsubscribe link in our email communications.  Please allow a reasonable time to process your request.  Please note that even if you opt out of receiving electronic marketing communications from us we may still contact you for non-marketing purposes such as fulfillment and shipping, customer service, notices, or to fulfill legal obligations.

 

  1. CHANGES TO PRIVACY POLICY:

 

Changes to the Privacy Policy will be posted on this page.  If SMFC makes material changes to the way it treats users Personal Information, SMFC may choose notify you by email or through a notice in addition to posting.  The date the Privacy Policy was last revised appears at the top of the Privacy Policy.  You are responsible for ensuring SMFC has a current email address for you and for periodically visiting the Site and the Privacy Policy to check for any changes.

 

  1. CHILDREN:

 

The Site is not for children.  SMFC does not knowingly collect Personal Information from children under the age of 13 through the Site.  If SMFC learns that it has collected or received such information, it will delete that information.  If you believe we might have information from or about a child under the age of 13, please let us know by contacting us using the information set forth in the Contact Information section below.

 

  1. NEVADA RESIDENTS:

 

Under Nevada law, Nevada residents may submit a request directing SMFC not to make certain disclosures of Personal Information we maintain about them.  If you are a Nevada resident and wish to exercise this right, you may contact us by email at [email protected].

 

  1. LINKS:

 

This Site contains link to third party websites that SMFC does not control.  SMFC cannot be held responsible for third parties’ privacy practices or content provided on such websites.  If you click on one of these links, please understand that you are leaving the SMFC Site and any information you provide will not be covered by this Privacy Policy.  Please read that website’s privacy policy before providing any information.

 

  1. CONTACT INFORMATION:

 

If you have any questions or comments about this Privacy Policy and SMFC’s privacy practices, please contact SMFC at: Ashley Ward, [email protected], (423) 623-2331.

 

 

 

COOKIE POLICY

 

Last modified: December 15, 2023

 

Smoky Mountain Farmer’s Cooperative (referred to in this policy as “SMFC”, “us”, “we”, or “our”), uses cookies on at smfc.coop, including all subdomains, (the “Site”). By using the Site, you consent to the use of cookies.

 

SMFC’s Cookie Policy explains what cookies are, what they do, how we use cookies, and your choices regarding cookies.

 

WHAT ARE COOKIES?

 

Cookies are small pieces of text placed on your computer or other device by websites you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website or others. A cookie file is stored in your web browser and allows us or a third party to recognize you and make your next visit easier and the Site more useful to you. The entity that places cookies on your browser can then read the information on the cookie that it set.

 

Cookies are typically classified as either “session cookies” or “persistent cookies.” Session cookies do not stay on your device after you close your browser. Persistent cookies will remain on your device until you delete them or they expire.

 

For more information about cookies, you can visit www.allaboutcookies.org.

 

HOW SMFC USES COOKIES:

 

When you use the Site, cookie files may be placed in your web browser.

 

Cookies are used on the Site to enable certain functions of the Site, provide analytics, improve your user experience, optimize advertising and marketing, and recognize you as a customer.

 

  • Necessary Cookies: Necessary Cookies are necessary for the Site to function and cannot be disabled. These cookies are essential for enabling user movement around the Site and providing access to features of the Site. These cookies do not gather information about you that could be used for marketing purposes, do not remember where you have been on the internet, and do not store any personally identifiable information. If you set your browser to block or alert you about these cookies, some parts of the Site will not work.
  • Analytics Cookies. The Site use Google Analytics cookies to collect information about how visitors use the Site. These cookies collect information aggregated anonymous data, which is transmitted to and stored by Google on servers in the United States. You can learn how Google collects and processes data by visiting the following website: google.com/policies/privacy/partners/. If you would like to opt-out of the collection of data by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.
  • Advertisement/Targeting/Remarketing Cookies. Targeting Cookies may be set through the Site by our advertising partners, such as Facebook and Google, and are used by those third parties to build a profile of your interests, show you relevant advertisements on other sites, and engage in behavioral advertising. If you choose to not allow these cookies, you will experience less targeted advertising.
  • Unclassified Cookies. Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

WHAT ARE YOUR CHOICES REGARDING COOKIES?

 

The use of cookies is now standard for most websites. However, if you are uncomfortable with the use of cookies, you can manage and control them through your browser, including removing cookies by deleting them from your browser history cache when you leave the Site. If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. To find out how to manage cookies on popular browsers visit the sites found at these links: 

To find information relating to other browsers, visit the browser developer’s website.

For more information about Google Analytics’ currently available opt-outs, visit the following website: https://tools.google.com/dlpage/gaoptout/.

You also have the ability to opt-out of the collection or use of cookies for remarketing, retargeting, online behavioral advertising, and interest-based advertising. You may do so by visiting the following websites: www.networkadvertising.org/choices, www.aboutads.info/choices, or http://www.youronlinechoices.eu/.

Please note, however, that if you delete, block, or refuse to accept cookies, you might not be able to use or access all parts of the Site and some of our pages might not display properly.

 

If you have any questions or comments about this Cookie Policy or SMFC’s privacy practices,  please contact us at [email protected].